Last Updated: February 2026
This Refund & Cancellation Policy outlines how refunds, reversals, and cancellations are handled on the PayFlamingo platform. As a payment infrastructure provider, PayFlamingo processes transactions on behalf of merchants and follows applicable banking and regulatory guidelines.
Once a payment or payout is successfully processed, it is generally considered final. Refunds may only be initiated in specific cases where permitted by banking partners or applicable laws.
Refunds may be considered under the following circumstances:
Approved refunds are processed through the original payment method. The time taken for funds to reflect in the customer’s account depends on banks, payment networks, and financial institutions, and may take several business days.
Merchants using PayFlamingo are responsible for handling customer refund requests related to goods or services. PayFlamingo only facilitates the technical processing of such refunds where applicable.
Refunds will not be provided in the following cases:
Transactions that are already processed or settled cannot be cancelled. Cancellation requests may only be considered for pending or unprocessed transactions, subject to system and banking limitations.
In the event of chargebacks or disputes raised through banks or payment networks, PayFlamingo will cooperate with relevant authorities and financial institutions. Additional documentation may be required from the merchant or user.
PayFlamingo reserves the right to update this Refund & Cancellation Policy at any time. Changes will be effective once published on this page.
For questions regarding refunds or cancellations, users may contact PayFlamingo through official support channels mentioned on the website.